Last updated: September 16, 2026
All Pep Man products are supplied as research chemicals for qualified laboratory and analytical use. Because handling, storage, and chain of custody cannot be verified after shipment, all sales are final.
Order cancellations
Contact us as soon as possible if you need to cancel an order. We can consider a cancellation only before the order has been processed or shipped. Once an order has entered fulfillment or has shipped, it may no longer be cancelled.
No returns or refunds after shipment
Pep Man does not accept returns, provide exchanges, or issue refunds once an order has shipped or been delivered. This policy protects product integrity and applies to all research-chemical products, except where a remedy is required by applicable law.
Damaged, defective, or incorrect deliveries
If an item arrives damaged in transit or materially different from your order, please contact us within five calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging where applicable. We will review the information and, where appropriate, may offer a replacement or other remedy at our discretion and as permitted by law.
Delivery and address issues
You are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, reshipping costs may apply. Once a carrier confirms delivery to the address supplied at checkout, Pep Man is not responsible for loss or theft that occurs afterward.
Research use reminder
All products are supplied solely for qualified laboratory, analytical, and research use and are not for human or veterinary consumption. Please also review our Terms of Service and Disclaimer.